Refund Policy
Refund Policy
Last updated: August 21, 2026
At Southern Caffeinated Momma, we want you to be completely happy with your purchase. If you are not satisfied, we're here to help.
1. Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us through our website with your order number and reason for return. We will provide instructions on how to send your item back.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale or clearance items
- Custom or personalized orders like (pre-order T-shirt, or any of our T-shirt collection)
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
4. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us through our website.
6. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Refund Policy, please contact us through our website's contact page.